This page provides answers to a number of frequently asked questions.
We accept payments via credit cards (VISA & MasterCard) or via mobile payment (Orange Money, MTN Money,
Our solution is 100% SECURE because:
We use industry standards and best practices to provide a robust, user-friendly and secure system. You can trust us.
On the event page, you will find the contact information of the organizer. If, despite several attempts, you are unable to contact the organizer, you can contact SamaPass customer service at the following address contact@samapass.fr.
For any question related to the event, please contact the event organizer. For any other questions, you can contact SamaPass customer service at the following address contact@samapass.fr.
Contact us without any hindrance if you encounter any problems during the ticket purchase process.
Email: contact@samapass.fr. We are always at your service.
Depending on the event, the ticket may be strictly personal, in which case you will be required to show valid identification at the entrance to the venue. Please contact the event organizer to find out more about how to exchange the ticket.
Your e-ticket is automatically sent to you by email as soon as you purchase/reserve your entrance fee. Please check your e-mail (in your inbox, and possibly in your spam folder). If all your attempts are unsuccessful, you can contact customer service at the following address:
After receiving your ticket by email, you can print the ticket or simply present the QRCode via your smartphone to gain access to the event. Make sure that the data on the printed ticket is legible (either black and white or color).
You do not have to print the ticket if you have a smartphone. You can present your QRCode when validating the tickets. QRCodes can be easily scanned to allow you access to the event.
In order to initiate a ticket cancellation and return procedure, the first action to take is to contact SamaPass customer service.
Email: contact@samapass.fr. We are always at your service.
To post an event, you must first have an organizer account on the platform samapass.com. Once you have created your account, you can either click on the Create an event button on the home page or on the Publish an event in the upper right corner
You have two options to create an account on SamaPass.com.
The money from the sale of the tickets is sent to you the day after the organization of your event. Please allow for a processing time of approximately 1 week before the funds are actually in your bank or mobile money account. Upon request, we can transfer a part of the funds to your providers before the actual holding of the event. For more information, please contact our contact center at contact@samapass.fr.We are always at your service.
An invoice is automatically sent to you by email after each payment. To obtain a duplicate of an invoice, you can make a request to the contact center ( contact@samapass.fr ).
After authentication, you can consult in real time the sales statistics of each of your events directly on our web platform.
The details of the fee schedule are available on this page: https://samapass.com/en/service-fees.
SamaPass provides an excellent service in promoting events. Events can be promoted on our social media pages such as Facebook and Twitter which allows you to reach a wider audience about your events. E-mails and SMS can also be sent to your audience to keep them updated on your (future) events. This is very easy to do, as for any ticket purchase the customer must enter a valid email address and a cell phone number.
Download the SamaCheck application available on Play Store. You just have to enter the code of your event in the «Token» tab and click on the «synchronize» button. You can now scan the tickets of your event by clicking on the QR Code button.